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Terms & Conditions

Here in the company known as Chauffeured Tours Ltd trading as Chauffeured Tours and shell be known as and referred to as “Chauffeured Tours Limited NZ”.
There is a risk in all forms of travel and Chauffeured Tours does its very best to prevent any issues. By traveling or Purchasing and/or using Chauffeured Tours & Transfers you agree to the following terms and conditions also known as T&C.
Travel must commence on the day specified when the tour is purchased unless notified otherwise.
Prices are in New Zealand Dollars unless otherwise stated.
Child age is from 0-7 years old and passport verified.
Cancellation policy: In the event, you have purchased a tour and subsequently wish to cancel it, Chauffeured Tours may refund your booking at its sole discretion, in which event you will be charged a cancellation fee as follows:
Day Tours
If cancelled 90 days prior to tour date: 90% refundable
If cancelled 60 days prior to tour date: 50% refundable
If cancelled within 48 hours prior to tour date or no show: No refund

Multi Day Tours

a. 60 days prior to the date of the tour – 25% of your ticket plus any flights, booking fees and charges.
b. 45 days prior to the date of the tour – 50% of your ticket plus any flights, booking fees and charges.
c. 31 days or less will be charged 100% of the cost of the tour.
We strongly recommend that you take out travel insurance at the time of booking in case of sickness or any other problem that might prevent you traveling, as well as giving you peace of mind whilst you are on tour.
Changes to reservations must be made at least 48 hours prior to departure. All reservations and changes must be made by contacting our reservations department.


You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.


While we endeavor to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.
Before departure: If we make a major change, we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itineraries.
When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.
After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.
In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred because of the change of itineraries such as visas, vaccinations or non-refundable flights.
Chauffeured Tours reserves the right to vary any fares, routes, overnight stops, pricing, inclusions, accommodation operators, departure dates, times and locations without notice. Chauffeured Tours reserve the right to substitute other vehicles in place of our own.
Chauffeured Tours inclusions and advertised accommodation operators are not guaranteed and will be provided where possible. Chauffeured Tours will make every attempt to adhere to stated departure and arrival times but will not be liable for any failure to meet those times or for any cancellation or delay of other transport services.
Chauffeured Tours shall not be liable for any loss or damage of any kind, including indirect or consequential loss or damage, arising directly or indirectly out of a cancellation or abandonment of, or delay to any trip, however, caused.
Chauffeured Tours will not be liable for the sickness of, injury to, or death of, any passenger, or the loss of, or damage to, any personal effects, whether caused by Chauffeured Tours’ negligence or otherwise. There is no travel insurance cover included in the price of a tour and Chauffeured Tours recommends that you obtain travel insurance to cover any sickness, injury, or loss that may occur while you are traveling with Chauffeured Tours.
You agree to indemnify Chauffeured Tours against any loss, damage or expense suffered or incurred by Chauffeured Tours, its officers, employees, agents or related companies because of any claim by any third party whose claim arises from your use of your ticket or your acts or omissions while traveling on any Chauffeured Tours
Where the services of another operator are provided as part of the Chauffeured Tours it is agreed and understood that Chauffeured Tours has no responsibility whatsoever for any default of that operator.
These terms and conditions are governed by the law of New Zealand and you and Chauffeured Tours agree to submit to the jurisdiction of the courts of New Zealand in any dispute. Nothing in these terms and conditions affects your rights under the Consumer Guarantees Act 1993.